Candle-Lite

To be eligible for returns, all returned Products must be unused, in the same condition and original packaging that you received it. All returns must be made within 14 days after the Product delivery date. Before you make the returns, please do contact our customer service to acquire a RETURN AUTHORISATION CODE and then make the returns in accordance with the instructions received from contacting customer service as per the Site. All Products not returned in accordance with the return procedures shall be sent back to you, and no credit or refund will be issued.

Once we receive the returns and confirm that your Product is returned in accordance within our return policy, your credit card or PayPal account will be refunded.

Custom products are not eligible for any returns, exchanges or refund.

Please note we only supply within the UK.

All orders with a total value of £100 or less will automatically be charged £7.99 delivery. All orders with a total value of more than £100 will be free delivery.

While we endeavour to ship all orders placed before 3 PM on the next working day, we cannot guarantee this, especially during promotional periods. You will receive an email once your order has been dispatched, this email will also include your tracking information.

Please remember that all tracking numbers take a few hours to become active from the point of notification. This is because of the time delay between us packing and shipping an item and our delivery couriers updating their systems.

All UK orders require a signature upon delivery and are sent via Royal Mail or Parcel Force.

Please be aware that all flammable products and props can be dangerous if not used correctly. Please ensure you have the correct training and expertise to use any products or props you are planning on purchasing.

Fire Frenzy will take no responsibility for any damage or injury obtained through improper use, Please also be aware that using fire products is dangerous and accidents can happen even to trained professionals and fire frenzy will take no responsibility for any damage or injury obtained (whatsoever the cause) of any products sold via this site. You use all products at your own risk.